:root{--bg: #f7f7f8;--surface: #ffffff;--ink: #17171b;--muted: #858892;--line: #ececf0;--purple: #087b4f;--purple-2: #0d9a61;--purple-soft: #e9f7ef;--danger: #d95c67;--ok: #087b4f;--warn: #9b711f;--shadow: 0 10px 28px rgba(27, 24, 39, .055);--r-lg: 24px;--r-md: 19px;--r-sm: 14px;--bo-bg: #f4f7f5;--bo-dark: #10271e;--font: -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif}html,body,#root{height:100%}body{margin:0;background:var(--bo-bg);color:var(--ink);font-family:var(--font)}.bo-public{min-height:100vh;padding:2rem 1rem;background:var(--bo-bg)}.bo-public-inner{max-width:440px;margin:0 auto;width:100%}.bo-shell{min-height:100vh}.bo-sider{padding:18px 10px 16px}.bo-brand{background:#fff;border-radius:16px;padding:9px 11px;margin-bottom:12px}.bo-brand img{display:block;width:158px;height:34px;object-fit:contain;object-position:left center}.bo-public-logo{display:block;width:180px;height:42px;object-fit:contain;margin-bottom:16px}.bo-role{display:block;color:#8e96a2!important;font-size:11px;text-transform:uppercase;letter-spacing:.07em;padding:0 12px 10px}.bo-header{display:flex;align-items:center;gap:16px;padding-inline:24px;background:#fff;border-bottom:1px solid var(--line)}.ant-layout-sider-zero-width-trigger{top:12px}@media(max-width:991px){.bo-header{padding-left:72px}}.bo-header-title{margin:0!important}.bo-content{padding:16px 12px 24px;max-width:1100px;width:100%;margin:0 auto}@media(min-width:768px){.bo-content{padding:24px}}.bo-chip{display:inline-flex;align-items:center;border-radius:999px;padding:6px 8px;font-size:10px;font-weight:800;background:#eef0f4;color:#61656d;white-space:nowrap}.bo-chip.ok{background:#e5f7ed;color:#337c5b}.bo-chip.warn{background:#fff1d9;color:#8c6723}.bo-chip.danger{background:#fbe6e8;color:#aa4a52}.bo-chip.info{background:#e7f6ed;color:#087b4f}.bo-card-list{list-style:none;margin:0;padding:0;display:grid;gap:10px}.bo-row-card{display:flex;align-items:center;gap:12px;padding:14px;border:1px solid var(--line);border-radius:var(--r-md);background:var(--surface);box-shadow:var(--shadow);text-decoration:none;color:inherit}.bo-row-card .grow{min-width:0;flex:1}.bo-row-card b{display:block;font-size:14px}.bo-row-card .muted{color:var(--muted);font-size:11px;margin-top:4px}.bo-empty{padding:24px 12px;text-align:center;color:var(--muted);border:1px dashed var(--line);border-radius:var(--r-md)}.bo-chat{list-style:none;margin:0 0 16px;padding:0;display:grid;gap:10px}.bo-bubble{border:1px solid var(--line);border-radius:16px;padding:10px 12px;background:#fff}.bo-bubble.customer{background:#f7f7f8}.bo-bubble.operator{background:var(--purple-soft)}.bo-bubble.ai{background:#eef8f2}.bo-bubble.internal{background:#fff8e8;border-color:#efd5a6}.bo-bubble p{margin:0 0 6px}.bo-bubble .bo-chip{margin-left:8px}.bo-compose{display:grid;gap:10px}.bo-compose textarea{width:100%;border:1px solid var(--line);border-radius:12px;padding:10px;font:inherit}.muted{color:var(--muted)}